Microsoft Teams App Notifications and Persistent Box - Known Issues

Hi all,

 

We want to make you aware of two current issues affecting many users using Teams desktop application:

• Notifications may not be working as expected. Calls will ring your phone but not the desktop app and notification pop-up not appearing. 
• A persistent white/black box may remain open after calls and/or meetings.

These are known issues with Microsoft and not unique to our environment. While it does not impact everyone, we’d like to suggest using Teams online as a clean workaround until we learn more about a potential or permanent fix:

1. Quit the Teams desktop app by right‑clicking the Teams icon in the taskbar and selecting Quit.
2. Access Teams online: Go to the main intranet site, click the 9 dots icon, and open Teams from there as shown below.

Our IT team is monitoring the situation closely and will provide an update once Microsoft delivers a resolution.

Thank you for your patience and cooperation.